For more than two weeks now, despite complaints and lamentations, First Bank Nigeria has remorselessly ignored two of its customers.
The two account holders have complained about declined transactions. They also lamented poor service delivery by the financial institution.
One of the customers, Mrs Jimoh Bilikis, spoke to The Naija News about the refusal and failure of the bank to reverse over two-week-old failed transaction.
While narrating her experience, she expressed regret that she is banking with the financial institution.
According to her narration, First Bank Nigeria has withheld the Lagos trader’s money, subjecting her to untold hardship for over two weeks.
She stated that the financial institution has failed to reverse the failed transaction she initiated to a fellow trader’s Opay account.
According to the trader, a sum of N8, 200 was transferred from her First Bank savings account — 3046398968 — to an Opay, Digital account. She lamented that the beneficiary had yet to receive the fund since since then.
“On Thursday March 9, 2023, I transferred the sum of N8,200 to an Opay account: 8080496976 Rosenje Hazzanat Opay. It is frustrating that till this moment, the beneficiary has yet to receive the money,” the trader lamented.
She added, “The failed transaction has subjected me to embarrassment. I have been tagged a liar. Network inconsistency is a normal digital challenge, but customers should not be subjected to untold hardship.
“I have already lost hope in First Bank. How I wish all Nigerians banking with them withdraw,” she lamented.
The trader also decried poor customer care services being rendered by the bank, stressing that “They lack good customer care relations.”
“For over two weeks now, First Bank, has yet to reverse a failed transaction. Will it take this bank a whole year to do so? This is sheer wickedness.”
Another account holder reaching out to our correspondent, Akeem Alao, confirmed that FBN has been experiencing seemingly unending, disappointing service delivery.
According to Alao, many transactions to other banks have failed, saying that “It always takes eternity to attend a complaint.
“A victim of a failed transaction must go to the press or social media to get their complaints resolved,” he said.
He stated that a failed transaction he complained about last week was reversed. He, however, lamented that a day after that he initiated another transaction of N1,000 from his savings account (3059887912) to a UBA account.
“To date, the transaction was declined. My complaint is still hanging, grossly ignored,” he said.
Another account holder, Oregbesan Titilope Augustina (3074981039), confirmed that First Bank is actually a last bank.
The account holder complained that a failed POS transaction since February 18th has yet to be reversed.
“The first failed transaction happened at 8.03a.m #20,000 and the second one happened at 8.07a.m #15,000,” she said.
She added, “First Bank is becoming a last bank ooooh. They failed to reverse #35000 failed transaction for the past month after several complaints and filling the complaint form,” she lamented.
