In a statement, FirstBank has taken a firm stance against misleading reports circulating in the media about a supposed system upgrade.
The bank reassured its customers and stakeholders that its banking operations remain seamless and uninterrupted.
The statement from FirstBank emphasized, “We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank.”
The bank clarified that the message which sparked confusion was specifically intended for its vendors. It focused on transitioning from their current Supplier Platform to a new Cloud-based Supplier Platform, designed to enhance capabilities and benefits for vendors.
FirstBank further stated, “Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational.”
The bank confirmed, “We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc., will not be affected by the enhanced supplier platform.”
FirstBank reassured its customers, saying, “Rest assured that our commitment to seamless service delivery remains unwavering as you continue to enjoy uninterrupted access to our services.”
